Remote control failed. Error code 5: Access is denied
Only the administrators on the terminal server can âshadowâ other users, but what do you do if you have a âsuper userâ that need to remotely support the other users?
You just have to modify the rights a little bit.
On the terminal server open âTerminal Services Configurationâ and right click on the connection.
In âremote controlâ choose âuse remote control withâ¦â.
In âpermissionsâ add the super user and go to âadvancedâ. Add the âremote controlâ right.
If the users affected by the new rights were logged in, remember to log them off before the changes are working.
